“Some CIOs, and many other IT professionals, act as if they believe that their jobs are finished when the technology is installed. The problem is that from the point of view of every other executive, the job is finished only when the business achieves the outcomes it wants and has paid for. When IT teams deliver only technology, what they deliver is perceived in the same terms, and not as value.”

– Real Business of IT: How CIOs Create and Communicate Value by Richard Hunter, George Westerman
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