Some years ago, I was engaged in a discussion with leadership peers on tackling a particularly challenging issue that seemingly had no answer to satisfy the trifecta of ambitions, resource constraints and ability to execute. We’ve all been in this meeting. You circle until one of two things happens. Some person or faction gives in, […]
Archives for January 2015
Link: Why Nordstrom’s Digital Strategy Works (and Yours Probably Doesn’t) – HBR
From the esteemed Jeanne W. Ross on studying customer obsessed, digitally ambitious Nordstrom: DON’T: Only a small percentage of companies will gain competitive advantage from [social, mobile, analytics, cloud, and internet of things] SMACIT technologies. Those that do will focus less on the individual technologies and more on how they rally all those technologies, in […]
