brenda michelson's technology advisory practice
This week on Active Information, I expanded on a random thought that popped into my head while watching the Patriots-Broncos game. Go Pats!
Football and Weekend Data Warriors
My latest posts on the HPIO Active Information blog:
Why do we still have titled CIOs, yet no clear candidate C-level executive to manage the organization’s information agenda? [A rant of sorts]
Big Data meets Collective Intelligence
The typical connection between social technologies and collective intelligence is the reams of data shared by individuals via venues such as Facebook, Twitter, Google+ and Wikipedia. Collective intelligence as source of big data. More recently, emerging companies are applying collective intelligence to solve (your) big data problems. [Lots of link easter eggs]
Having lived in New England my entire life, I have no love for the New York sports teams. However, I can set that bias aside to appreciate the New York Jets use of active information (fresh, analyzed in-context, actionable) to manage game day business operations in their New Meadowlands Stadium.
As a recent article in Fast Company describes, the Jets have implemented “a first-of-its-kind "Command Center," which will help executives and merchandisers track customers in real-time.”
“…Built by digital design firm Roundarch, the new system enables managers to keep by-the-second tabs on operations through a touchscreen dashboard. …Command Center monitors ticket sales, concession and merchandising information, and parking, all in real-time.”
During the game, executives and operations personnel can monitor the flow of sales, people and traffic and make adjustments to maximize profits and game day experience.
“The stadium is heat-mapped too, so if lines are getting to long, mobile vendors can be directed to help ease the burden". You might realize, hey, this part of the stadium has more sun in the fans’ eyes, and is selling more hats," says Geoff Cubitt, chief technology officer of Roundarch. "We’re running out of inventory there, but the other side has plenty. In real-time, you can be smarter about how to allocate."”
“…The Command Center won’t just help managers and executives, but will soon aim to improve the fan experience as well. Cisco has invested $100 million into the stadium, and one rep estimates the company’s technology could provide fans with estimated wait times in the near future. The dashboard will also warn of choke points at stadium gates and concession stands, so fans can be informed of how to avoid the longest line for a burger, or the best way to exit after the game.”
Shortening beer lines, reducing traffic and maximizing profit all in real-time, sounds like a winner to me.
Check out all the Command Center graphics in the Fast Company article.
My friends at ShareDynamics, Joe and Gail Raynus, are conducting a full-day workshop on Goal-Driven Business Measurements, on September 23 in Cambridge MA.
“This collaborative workshop will examine the concepts of Management Scorecards, Innovation Curve and Measurement Framework and introduce a clear, concise methodology that will help better understand, monitor and measure critical processes, analyze challenges and proactively take action.”
Learning Objectives:
- Gain understanding of key components of Quantitative Business Performance Measurement
- Introduce Logic Model for business strategy planning
- Learn Goal-Question-Metric Methodology to define effective Key Process Indicators and Metrics
- Develop understanding of management dashboards and their structure
- Learn how to develop a top-down measurement scorecard/dashboard structure for monitoring and control of your key processes and indicators
- Establish a measurement program that is aligned with the organization’s business processes
- Enhance ability to analyze quantitative information for decision making and analysis
The workshop is based on material from Joe’s forthcoming book, Improving Business Process Performance. If, like me, you are a firm believer in the criticality of business visibility and responsiveness, you should check out this seminar.
