I never intend to halt my public writing. It just happens. A client invites me to work on interesting problem, which can lead to another interesting problem or client, and before long only the crickets remain here. During this latest, much prolonged, cricket chorus I’ve been helping clients pursue digital agenda items. It is critical to […]
Want better answers? Ask better questions.
Some years ago, I was engaged in a discussion with leadership peers on tackling a particularly challenging issue that seemingly had no answer to satisfy the trifecta of ambitions, resource constraints and ability to execute. We’ve all been in this meeting. You circle until one of two things happens. Some person or faction gives in, […]
Link: Why Nordstrom’s Digital Strategy Works (and Yours Probably Doesn’t) – HBR
From the esteemed Jeanne W. Ross on studying customer obsessed, digitally ambitious Nordstrom: DON’T: Only a small percentage of companies will gain competitive advantage from [social, mobile, analytics, cloud, and internet of things] SMACIT technologies. Those that do will focus less on the individual technologies and more on how they rally all those technologies, in […]
Link: Three Approaches to Managing Total Digitization – Peter Weill and Stephanie Woerner
“How are enterprises managing the spread and scope of total digitization? We at MIT CISR have found that enterprises are using one or more of three approaches to managing total digitization: convergence, coordination, or a separate digital innovation stacks approach. Each approach has very different objectives and measures of success.”
…
“Convergence is about reducing cost, reducing risk, and achieving synergies. Coordination is the right choice for enterprises that are trying to achieve a few enterprise-wide goals such as improving customer experience or asset utilization. Finally, the separate digital innovation stacks approach is right for enterprises that believe autonomy helps improve innovation and local customer responsiveness.”
“We believe that managing total digitization is one of the biggest opportunities and challenges facing enterprises — and their CIOs — today.”
Source: HBR Blogs
via my Diigo
Link: The Nine Elements of Digital Transformation | MIT Sloan Management Review
Another perspective, similar findings:
“Companies in all industries and regions are experimenting with — and benefiting from — digital transformation. Whether it is in the way individuals work and collaborate, the way business processes are executed within and across organizational boundaries, or in the way a company understands and serves customers, digital technology provides a wealth of opportunity.”
MIT Center for Digital Business research surfaced 9 elements across three categories:
Transforming Customer Experience
- Customer Understanding
- Top-Line Growth
- Customer Touch Points
Transforming Operational Processes
- Process Digitization
- Worker Enablement
- Performance Management
Transforming Business Models
- Digitally Modified Businesses
- New Digital Businesses
- Digital Globalization
For the details: The Nine Elements of Digital Transformation | MIT Sloan Management Review.
